Welcome to Samsoe Samsoe Shop’s FAQ section. Here you’ll find answers to common questions about our Scandinavian-inspired urban wear, global delivery, and shopping experience. If you can’t find what you’re looking for, our style-conscious support team is always ready to assist at [email protected].
About Our Brand
What is Samsoe Samsoe Shop’s style philosophy?
We specialise in premium Scandinavian-inspired urban wear that blends effortless style with functionality. Our collections feature clean lines, minimalist aesthetics, and high-quality materials perfect for building a curated wardrobe.
Where are you located?
Our operations are based in Wolverhampton, UK at 37 Broad Gauge Way, WV6O 4TY. Each order is hand-prepared by our dedicated team with the same care we apply to selecting our collections.
Products & Sizing
What product categories do you offer?
Our carefully curated selection includes:
- Clothing: T-shirts, Sweaters, Longsleeves, Shirts, Jackets
- Bottoms: Pants, Shorts & Swim Shorts
- Footwear: Sneakers, Slides
- Accessories: Bags, Headwear, Scarfs, Sunglasses, Socks
- Sneaker care: Protection & Cleaning products
- Women’s collection
- Seasonal Specials
How do I determine the right size for my order?
Each product page includes detailed size charts with measurements in both UK and international sizes. For items with a relaxed fit, we’ll note this in the product description. If you’re between sizes or need specific advice, our support team can provide recommendations.
Ordering & Payment
What payment methods do you accept?
We accept all major payment methods for a seamless global shopping experience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Shipping & Delivery
What are your shipping options?
We offer two premium shipping services:
- Standard Shipping: £12.95 worldwide via DHL/FedEx (10-15 business days after dispatch)
- Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)
Which countries do you ship to?
We deliver globally to most countries, excluding certain Asian countries and remote regions. During checkout, our system will automatically confirm if we can ship to your location.
Will I need to pay customs fees?
For international shipments outside the UK, customs fees may apply depending on your country’s regulations. These fees are the customer’s responsibility and are not included in our shipping costs or order totals.
Can I track my order?
Yes! All orders include tracking:
- Standard Shipping: Full tracking via DHL/FedEx
- Free Shipping: Basic tracking via EMS
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of receipt for a full refund or exchange. Items must be unworn, in original condition with all tags attached. Please contact our support team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be responsible for items lost in transit back to us.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Account & Technical
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, please check your spam folder.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Samsoe Samsoe Shop – Where premium urban wear meets effortless global accessibility. For any questions not covered here, our style-conscious support team is always happy to help at [email protected].